Client Services Executive - London, United Kingdom - CMC Markets
Description
We are currently searching for a Client Service Executive to join our Client Management team in London.- Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full training provided to give you the skills required to successfully navigate our award winning platform for our clients.
- Please note that we operate onsite working during 5 days per week (day time shifts only) in our London office near Liverpool Street *
- Team shift patterns are Monday to Friday;
- 7:30am 4:30pm onsite
- 8am 5pm onsite
- 9am 6pm onsite
- 11am 8pm work from home
- 2pm 10pm work from home
ROLE AND RESPONSIBILITIES
- Provide high calibre client service to ensure a positive client experience;
- Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle
This includes:
trading execution (trade on behalf of clients), query management and education;
- Proactively respond to and manage inbound client queries professionally and efficiently;
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service;
- Keep abreast of global and economic news in order to provide execution trading support to clients;
- Act as a brand ambassador in all client interactions;
- Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training;
- When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets;
- Take all reasonable steps to ensure appropriate confidentiality;
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.
KEY SKILLS AND EXPERIENCE
- Demonstrates passion and enthusiasm to work within the investment market
- Operates with integrity and a highly client centric mindset
- Excellent verbal and written communication skills
- Ability to work effectively as part of a team
- Intermediate knowledge/experience of financial markets
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