1st Line Support Engineer - Southampton, United Kingdom - Digital Waffle

Description

1st Line SupportEngineer
Southampton - Remote
£24,000 - £28,000k (DOE)

Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a 1st Line Support Engineer. Ifyou're passionate about providing top-notch IT support, then this opportunity may be for you Responsibilities:

• First Point of Contact: Serve as the initial point of contact for clients seeking technical assistance.
• Ticket Resolution: Respond to and resolve support tickets in a timely and efficient manner.
• Customer Interaction: Interact with clients professionally, gathering necessary information to understand and address their technical issues.
• Team Collaboration: Collaborate with the IT team to escalate and resolve complex issues.
• Problem-Solving: Apply troubleshooting skills to identify and resolve technical issues, ensuring client satisfaction.

Requirements:

• Experience working in an MSP environment (1 year)
• Excellent verbal and written communication skills.
• A customer-centric approach with a passion for delivering outstanding support.
• Ability to collaborate effectively within a team-oriented environment.
• Willingness to learn and adapt to evolving technologies.

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