Manager, Account Executive - Southampton, United Kingdom - Etch

Description

A fantastic opportunity awaits an experienced Account Manager, to oversee a diverse client portfolio with a strong emphasis on digital product and website delivery.

Establishing advisory relationships with clients is key to understanding their challenges and objectives, enabling tailored solutions and overseeing project execution while reporting on achievements.

We require someone well-versed in UX principles, user journeys, content architecture, and conversion strategies, to ensure solutions align with marketing goals.

Collaborating closely with UX designers and developers is essential for meeting client objectives.

Additionally, you'll work with clients to continuously enhance their websites and integrate them into broader digital marketing campaigns, supported by our marketing team.

Ideal candidates will possess client and project management experience, and have an understanding of Agile delivery, preferably within a digital agency.

A proven track record in sales, client retention, and growth is essential. Adaptability is key in our fast-paced environment, where you'll manage multiple projects and work streams.

A comprehensive understanding of digital marketing, and a willingness to embrace new technologies, channels, and thought leadership, are essential traits for success in this role.

Hybrid - 2 days a week in our Southampton or London office.
Handle key client account management

Work towards becoming a trusted advisor, with a strategic understanding of clients' brands, their business, and their customers, while staying abreast of market changes.

Manage, shape, and most importantly grow relationships with clients, supporting them to drive further growth, and be an integral partner in helping them reimagine their business, and respond to the complex and extensive challenges that they face, at scale.

Run new project meetings and discovery workshops
Scope and manage marketing, strategic, CX and development projects (support given by internal teams depending on your skills)
Manage and implement continuous improvement and website projects
Clearly document client requirements in written internal briefs and strategic account plans

Coordinate the team and project, in order to get the right people in front of the client at the right time, understanding that knowledge is key and fills the gaps ahead of the client's needs.

Be involved with new business activities, approaching these with both a creative and commercial mindset.

5+ years experience in a similar role in a consultancy or agency specifically working with a web design/development team.

~ Strong strategic capability, and broad experience across digital, B2C & B2B client projects.
~ Maintains profitable accounts and actively seeks ways to up sell products and services
~ Comfortable in managing multiple clients and projects under pressure.
~ Actively seeks out client development opportunities
~ We've created an environment that allows you to become the best version of yourself, at work, at home, and in life. From your health and wellbeing to your personal development and finances, we provide more than your statutory benefits, we've created a working culture that not only works for you, but one that gives you the best opportunity to thrive. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.