Customer Service Officer - London, United Kingdom - The Hyde Group

The Hyde Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

35 hours per week, between 8:00 am - 8:00 pm, Monday to Friday
Hyde is looking to recruit an inbound Customer Services Officer.

Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas.

We provide and manage 50,000 homes to over 100,000 customers.

Our ethos is simple, by providing customers with a safe and decenthome it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Services Officer, you will be working within our demanding call centre as the first point of contact for our customers.

You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolutionand a satisfied customer.

Responsibilities

Acting as a first point of contact for customers.
Handling up to 5060 demanding telephone calls daily.
Referring specialist and complex enquiries to relevant teams.
Providing a great customer service across all communication platforms.
Meeting or exceeding KPIs / targets.
Building and maintaining excellent rapport with our internal and external customers.

Skills and Experience Required

Customer Service experience
Microsoft Office
Empathetic putting yourself in the customers' shoes
Resilient dealing with difficult telephone calls
The ability to type whilst on a telephone call

Benefits

A fantastic pension
Life assurance
Great holidays
An awardwinning flexible benefits package.
Volunteering days
Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences,and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.