Second Line Support Engineer - City of Bristol, United Kingdom - Moon Executive Search

    Moon Executive Search
    Moon Executive Search City of Bristol, United Kingdom

    2 weeks ago

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    Job Description

    Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems.

    Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting.

    Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc.

    Driving Licence desirable - once established you may be required to do customer site visits.

    This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful organisation.

    Bristol IT MSP

    Southwest Client base

    Salary c£30k

    23 Days holidays + Bank

    Mon - Fri

    Week 1 office based 9am - 5:30pm

    Week 2 remote 1:30pm - 10pm

    Looking at appoint ASAP

    Please contact Gemma Wilks via for further info ref MC2323