Plant & Tool Hire Desk Controller - Newmarket, United Kingdom - Newmarket Plant Hire Ltd

Newmarket Plant Hire Ltd

Verified Company

Newmarket, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

Position:
Hire Desk Controller

Newmarket Plant Hire Ltd are a multi depot independent Plant & Tool Hire Company who currently have an exciting opportunity for a Hire Desk Controller at our busy Newmarket Depot

The Role:
Working as part of a team in a very busy and fast paced Plant & Tool hire Depot. To provide a prompt & efficient service to customers both internal & external. To maximise all revenue opportunities. To administer all associated paperwork & to provide outstanding customer service at all times.

Position Responsibilities

Ensure accuracy of all paperwork and that procedures for hire / sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
Liaise with the workshop to ensure equipment required for hire is available.
Coordinate Drivers to ensure equipment is delivered and collected from customers on time and efficiently.
Maximise consumable sales opportunities at every opportunity.
Ensure all deadlines are met in relation to reporting of information.
Work within the Health & Safety policy of the company to ensure safe working practises.
Ensure availability and utilisation of fleet, both within the depot and through cooperation with other NPH depots.

Key Performance Indicators

Hire & Sales Revenue Growth
Make & record new outbound weekly sales leads
Maintain close contact with depot customers
Achieve deadlines
Zero customer complaints
Ongoing management appraisal
Minimal administration errors
Adherence to company procedures
Work with and support the external Sales Representatives
Ensure consistent high quality of customer satisfaction

Desirable Attributes for NPH Hire Controller

IT literate
Industry / Product knowledge
Attention to detail & accuracy
Excellent communication skills, verbal & written
Strong planning and organisational skills
Ability to work under pressure & to set deadlines
Disciplined time management
Customer focused
Team ethos
Positive & outgoing
Cando approach
Energetic & enthusiastic

Benefits

Rate of pay dependent on previous experience
Performance based incentive scheme
Holidays 30 days per year inclusive of statutory bank holidays, rising to 33 days.
Career Progression opportunities

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£28,000.00 per year

Benefits: