Customer Administrator - Gateshead, United Kingdom - Hadrians Recruitment

Hadrians Recruitment
Hadrians Recruitment
Verified Company
Gateshead, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Customer Administrator (Temp role)
**Location: Remote

  • Min 1 day office for training (Gateshead) / Home based**
    Training: 1st day training office based

Hourly rate:
£10.50 per hour + benefits (35 hour working week)
**Hours

  • 8 hour working shift pattern 5 days, 7 day flexibility. Mon to Sun between 8am10pm, e.g 8am4pm, 9am5pm, 10am6pm, 11am7pm, 12pm8pm, 1pm9pm & 2pm10pm**
    Start date 20th Nov 2023 end of Jan 2024 approx.

Role overview:

Our client is a leading customer service outsourcing call centre based in the Northeast supporting customer globally. They pride themselves on delivering exceptional customer service and support to clients in the FINTECH technology sector.

Thay are dedicated to ensuring a seamless experience for customers and are currently recruiting for a new team of Customer Administrators who can review, process, and verify customers identification documents to support a brand-new client contract that they have been awarded which goes live in November 2023.


Our client operates 365 days a year between the hours of 8am and 10pm / 24 hours a day and the role will require flexible working 5 shifts/days per week over 7 days a week but operates a hybrid approach to working.


The role will require you to work a minimum of 2 day a week at their Hub in Gateshead.
The rest of the week you can work remotely.


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You must be fully flexible for this role and able to provide your own laptop and a reliable internet connection.
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You must also be able to commit to the full duration of the contract period.
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There may be the opportunity to be considered for a permanent opportunity at the end of this contract for those seeking this.

Key responsibilities will include:


  • Document Verification: Verify identification documents ensuring compliance with UK employment regulations.
  • Data Entry: Accurately enter and maintain employee information in our database.
  • Records Management: Organize and maintain employee records, including contracts, visas, and work permits.
  • Reporting: Prepare regular reports on right to work document status for management.
  • Communication: Liaise with HR and other relevant departments to resolve documentation issues promptly.
  • Compliance: Stay up to date with changes in UK employment regulations related to right to work checks and ensure company compliance.
  • Support: Assist the customer service team with administrative tasks, including scheduling, reporting, and correspondence.
  • Customer Focus: Demonstrate a customercentric attitude when interacting with internal and external stakeholders.

Key qualities & experience required include:

  • Previous experience of working in a customer centric environment with proven administration skills required.
  • Enjoy working in a team focused environment working towards shared goals, service levels & KPI's successfully.
  • Ability to manage allocated tasks and inbox, with the ability to multitask, plan and organise your workload.
  • A high level of attention to detail and accuracy. Knowledge of UK employment regulations and right to work checks is preferred but not mandatory
  • Strong written and verbal communication skills.
  • Excellent written and verbal communication skills in UK English essential.
  • Competent use of Microsoft packages, including excel and outlook with the capability to learn new systems, technologies, and CRM systems

Job Types:
Full-time, Temporary contract

Contract length: 2 months


Salary:
£10.50 per hour


Benefits:


  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Day shift

Work Location:
Hybrid remote in Gateshead

Expected start date: 04/12/2023
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