Operations Manager - Newcastle Upon Tyne, United Kingdom - Hadrians Recruitment

Hadrians Recruitment

Verified Company

Newcastle Upon Tyne, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Newcastle

Salary:
up to £43,000 p.a dependant on experience

Bonus:
Profit share scheme 20% (dependant on company performance)

Contract:
Full time and permanent

Hours:
Monday - Friday 40 hours (Hybrid working available)

Our client is a leading national provider of plant, site accommodation, welfare facilities and solar solutions to hire with locations across the United Kingdom.

Due to continuous growth and transformation, they have a new opportunity for an experienced OperationalManager to join their Customer Excellence function at their Head Office in Newcastle.

They're going into 2023 with ambitious plans to develop and grow at pace and recognise that to achieve goals and really scale up, customer experience strategy is integral.

Their priority is to create an exceptional end to end customer journey, through allmajor 'touchpoints.

About the role:
Operations Manager

This is a newly created role with a key focus on providing effective management of the Central Hire Desk, maximising all activity, and ensuring excellent service is provided.

Maintaining high quality relationships with customers, team members and depotsis key, as well as meeting and exceeding company, team and personal targets.

You will be responsible for:

Working with the senior management team to develop strategies for business generation
Managing a team of Supervisors, Coordinators, and performance within the regional team
Delivery, collections, and breakdowns within the region, in line with the company KPI's
Offering guidance, supervision, and direction to your team members to ensure service delivery
Day to day performance management of subcontractors
Taking full ownership of all internal and external complaints and escalations for the region
Ensuring that team members always offer an efficient, knowledgeable, and courteous service to customers
Providing regular updates on sales performance, including rehire and carriage revenue
Management of the KPI to drive performance across all departments, creating performance reports
Achieving excellence in planning procedures
Organising and chair team meetings with Operational and Sales stakeholders to ensure Regional Team Performance targets are reviewed and met.

About you:

My client is looking for an experienced Operational Manager with strong stakeholder and man management skills along with proven success of driving performance against established KPI's.

Experience of having lead a team through transformation would be desirableand experience of embeding new processes and positively driving cultural change.

Benefits:

23 days holiday plus 8 bank holidays on starting (increasing with length of service)
Workplace Pension and Life Assurance
Additional leave for Milestone birthdays and option to purchase additional holidays
Cycle and Tech scheme
Reward and recognition scheme
Employee assistance program
Fee cover for professional memberships
Free eye tests

If you have the required skills and experience, click on APPLY and forward your up-to-date CV.