Ward Clerk - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

As a key member of the ward team you will be responsible for providing administrative, clerical and reception duties to support the staff and service users.

Ensure patients details are recorded accurately on our IT systems and deal with telephone enquiries in a professional manner.

You will also be required to work on the Reception Desk so a friendly and welcoming demeanour and calmness under pressure are essential for this role.

The role will require flexibility to ensure the roster is covered to meet the service needs.

A flexible approach to working hours is a must to meet the demands of the service and the team you are working within.

This post is for a ward clerk who is able to work any combination of day/night/weekend or bank holiday shifts, flexibility is the key.

Communication:

To show a caring and professional approach towards patients and visitors when carrying out all duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:

To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
Prepare patient notes for coding within the relevant deadlines set by the coding team
To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
To undertake the role's duties in the case of a major incident in your department

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.