Helpdesk Supervisor - Ilford, United Kingdom - Options Resourcing

Description

We have an exciting opportunity for a Helpdesk Supervisor to join our key clients facilities team at a critical site in Lewisham.

This is a permanent full-time position working 40 hours per week from 8am to 5pm, Monday to Friday paying £32,000 Per annum.

The role:
*Reporting to the General Manager
*To provide an on-site effective and professional helpdesk service to throughout site.
*Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
*Monitor call activity and produce call volume reports.
*Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover.
*Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
Working 40 hours per week from 08:00 to 17:00, Monday to Friday


The person:
*Experience in a FM environment in a similar role is essential.
*Must have excellent customer service, communication and organisational skills together with a flexible approach.
*Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures.
*Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus.

If this position is of interest please send over an up to date CV to or alternatively drop me a call for a discrete chat on