No more applications are being accepted for this job
- Handle large volumes of incoming calls related to repair requests
- Diagnose and assess the nature of repairs based on customer descriptions
- Provide clear and concise information to customers regarding repair timelines and processes
- Document and maintain detailed records of customer interactions
- Follow established protocols for handling different types of repair inquiries
- Uphold a high standard of customer service throughout all interactions
- Assist in the continuous improvement of call handling and repair processes
- Customer Service experience, preferably in in a call centre / handler role.
- Proven track record of delivering excellent customer service
- Strong problemsolving skills and experience in diagnosing repairs
- Excellent communication skills, both verbal and written
- 5 years' worth of referencing from previous employers
Customer Service Advisor - Crawley, United Kingdom - First Recruitment Services
Description
Position:
Customer Service Adviser
Salary:
£14.97 per hour
Location:
Crawley, West Sussex
Hours: 40 hours per week. Mon - Fri
Work type:
Temporary - Maternity Cover
We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover.
The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs.
Customer Service Adviser Responsibilities:
Customer Service Adviser Experience Required:
First Recruitment Services is acting as an Employment Business in relation to this assignment.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.