Loyalty Executive Europe - London, United Kingdom - Qatar Airways

Qatar Airways

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers.

As part of this journey, we are now recruiting for the role of Loyalty Officer Europe, to support our 27 markets across Europe.

Based in London, this role in a newly created team will support the Loyalty Manager to execute the Airline's strategy for customer loyalty across all customer segments including Program Members, Non-Members and members of partner programmes.

You will develop direct customer relationships, rebuilding loyalty offering to attract and create value for members and drive daily engagement with our partners.

Specific Accountabilities

Interaction with key commercial stakeholders on local, regional, and global initiatives and opportunities, executing the Loyalty strategy for the Europe region.
Managing campaigns to achieve Loyalty key performance targets against the following indicators: customer lifetime value, member penetration, communication engagement rate, partner revenue, redemptions, membership populations, member spend
Developing action plans that will grow QR's share of Loyal consumers through marketing campaigns, tools and technologies
Supporting the development of regional partnerships (across air, other travel, retail and financial services

- including credit card offering, co-brand) geared towards reinforcing Privilege Club position and continually optimise partner marketing to drive value.

Monitoring competitor activities and offerings with their partnerships especially in key markets to ensure full understanding of the competitions offering
Reviewing Loyalty partner performance and related promotional activities and ensure it feeds into learnings for future activity to ensure continuous improvement
Support FFP partnerships with existing and any new oneworld alliance partners, operational process and customer service matters
Actively support relationships with nonAlliance airline partners

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible

Qualifications:

Qualifications - External

Ideally a bachelor's Degree within Marketing or a related discipline
Experience within loyalty and digital marketing
Experience in corporate business acquisition and partnerships
Expertise in all digital tracking and monitoring aspects as well as reporting tools