Head of Housing Services - Peterborough, United Kingdom - Accent Group

Accent Group

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Housing Services (South & East)

Who are Accent?

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We're not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

About the Role and Person

35 hours per week
Permanent

This role will be responsible for the strategic leadership of the regional housing services function.

The core focus will be to ensure the continuous drive for high performance and delivering the Housing Services operating model within or exceeding company targets; this will include Income Management, Tenancy Management, Complaints, Customer Services, Antisocial Behaviour and Property Allocations.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

Management and/or Housing qualification or other relevant Level 5 qualification/willingness to work towards this
A proven track record of delivering excellence through successfully leading a service area and/or a multidisciplinary team, achieving tangible results and customer focussed services through equality and diversity
Experience of managing one or more of the core Housing Service areas of the role
Experience of effectively performance managing a diverse workforce & responding to diverse communities
Willingness to commit to and driving forward personal development Experience of effective budget management and delivering cost reductions whilst assessing risks and improving services
Experience of partnership working both internally and externally and balancing managerial and political leadership.
Demonstrating ability to quickly establish trust and credibility in a coregulation context.
Understanding of appropriate professional standards and what best practice looks like.
Experience of managing conflicting and competing priorities effectively.
Demonstrating resilience, energy and organisational abilities to retain management performance on track during periods of uncertainty and change
Full UK driving licence and access to a vehicle for business use with the willingness and availability to travel

The added extras:

Contributing to corporate / organisation senior leadership
Evidence of Continued Professional Development
Programme Management Qualification
Coaching and Mentoring Experience

Location
This role will be based at either South & East of the country.

If successful in East the base will be Peterborough (no regional uplift) but if successful in the South the base will be Camberley (+ 8% regional uplift).

The role will be expected to travel and cover both regions.

We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.

We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £60,761 per annum(plus 8% if residing in the South)for applicants who fully meet the requirements of the post.

Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

What will you get from us?
In addition to a competitive salary and agile working, we also have a focus on employees' development.

We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You'll also receive:

28 days paid holiday (prorata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
Employee Assistance Programme
A choice of salary based contributory pension schemes, each offering life assurance cover.
Auto enrolment employer and employee contribution 4%
Pension scheme employer contribution 18.9%, employee contribution 7.5%

Salary:
£60,761.00 per year

Benefits: