Contact Centre Representative - Banbury, United Kingdom - Contact Web Ltd

Contact Web Ltd
Contact Web Ltd
Verified Company
Banbury, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

At Contact Web, we are a leading contact centre outsourcing business dedicated to providing exceptional customer service, driving sales, and efficiently managing arrears for our esteemed clients.

With an unwavering commitment to excellence, we specialise in managing contact centre operations across various channels, ensuring our clients' customers receive the highest level of service and support.


What sets us apart is our genuine passion for creating a positive staff experience and fostering a thriving work environment filled with abundant growth opportunities.

We believe that when our employees are happy and fulfilled, they are empowered to deliver outstanding results for our clients.

As an organisation, we embrace flexibility and understand the changing landscape of work.

We offer both remote and hybrid working options, allowing our talented team members to work from the comfort of their own homes or from our well-equipped office spaces.

We recognise the value of work-life balance and the benefits of a diverse workforce, and our remote and hybrid working arrangements reflect our commitment to supporting our employees' well-being.


By joining our team, you will become a part of a vibrant and collaborative community of professionals who are driven by a shared goal of delivering exceptional customer experiences.

We offer ongoing training and development opportunities to enhance your skills and empower you to excel in your role.


This role is supporting one of our clients who are a Taxi Replacement Specialist, one of the leading taxi credit hire companies in the UK.

We have big ambitions and are building a team of superstars to realise them.


Hours:
Operational hours are Monday to Friday 9am until 5.30pm


Location:
This role is based in our offices in Banbury town centre (OX16).


Basic Requirements:


  • Right to work within the UK
  • English speaking
  • Credit report to be provided (we support with this)
  • Basic DBS certificate to be provided (we support with this)
  • Must be able to commute to our office daily

Experience and Skills Required

  • Previous Customer Service experience
  • Excellent communication skills
  • Excellent interpersonal skills and ability to build rapport
  • Fluent in Urbu and/or Punjabi is desirable

Main Duties

  • Manage and respond to customer queries, providing a first contact resolution where possible across a range of enquiries
  • Take ownership of queries, escalating through the correct channels when required to ensure customer receives a timely response
  • Create a record of interaction with the customer on the customer account, ensuring details are accurate and in line with company policy and procedures
  • Identify improvements to processes and increase customer satisfaction
  • Supporting customers who are experiencing difficulties with the replacement process
  • Gathering supporting documentation required to successfully submit claims
  • Demonstrate active listening skills

Salary:
£22,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Transport links

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Banbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your current notice period (if applicable)?

Language:


  • Urdu (preferred)
  • Punjabi (preferred)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 100% (required)

Work Location:
In person
More jobs from Contact Web Ltd
See all jobs of Contact Web Ltd