Fast Track Claims Handler Level 1 - Birmingham, United Kingdom - SRA

Description

Contract Type Fixed Term Contract / Secondment Contract length 12 months Working Pattern Full time - flexible working may be considered Working Hours 35 hours per week Salary £24, per annum Location Options Hybrid - home based and Birmingham Function Type Regulation

Are you an individual with excellent customer communication skills? This is an exciting opportunity for you as Fast Track Claim Handler Level 1 (12 months' fixed term contract) to develop skills, gaining case management and report writing experience.

The role

As a Fast Track Claims Handler Level 1, you will process a high volume of Compensation Fund claim cases, delivering against KPI's in line with case management guidelines. You will manage a portfolio of straight forward cases, follow process and investigate cases effectively, drafting reports and making recommendations appropriately.

You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will liaise closely with the Technical Specialists for guidance and feedback to improve your performance and case progression.

As a Fast Track Claims Handler Level 1, you will have a focus on customer service, quality and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. The main use of communication will be the telephone.

You will be comfortable with continually changing processes as we evolve the process and develop our IT systems. You will have your own case-holding, but also be comfortable with being able to pick up any file as it is needed in a pooled file system.

What is in it for you

Excellent opportunity to develop your skills, gaining case management and report writing experience

Showcase your excellent customer communication skills with key stakeholders

Demonstrate your ability to work in a fast-paced environment

Play a part in protecting the public and upholding the public interest

What we are looking for

Excellent written communication skills

Strong attention to detail

Evidence of working successfully in a customer focused fast paced/constantly changing environment where priorities may change at short notice

Experience in dealing with difficult or emotional customers (Claimants / Applicants)

Ability to analyse large amounts of different information to draft reports and provide recommendations on outcomes

Results focused and motivated, with experience of working to performance targets (both quantity and quality) to achieve outcomes