- Supporting Operations in managing IT disruptions.
- Managing and promoting communications between Digital and the business to support resolving incidents as early as possible.
- Identifying trends in system disruptions and support Digital colleagues in highlighting business impacts
- Supporting Delivery Assurance and CMG in successful deployment of IT implementations
- Supporting Operations and working with wider Delivery Assurance to monitor, report and provide analysis on Security Incidents, maintaining close links with DWP security colleagues.�
- Providing assurance that Security policies are being adhered to and to promote security awareness across the business.
- Supporting activity in gaining business compliance for GPDR / Security / Information Assets
- Proactively building and maintaining relationships with key stakeholders across CMG, the wider department and suppliers to deliver objectives
- Contributing to the effective leadership, management, motivation and development of the teams, and identifying, prioritising & addressing any risks or issues that may jeopardise performance against targets
- Working closely with the other teams providing/seeking assistance as and when required
- Communicating effectively with your team so that they fully understand their personal objectives and expected outputs as well as keeping them abreast of directorate and/or Departmental change initiatives
- Strong leadership skills including the ability to lead across multiple teams and engage with stakeholders at all levels (Lead Criteria)
- Strong planning and organisational skills
- Proven ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders with the ability to persuade and influence decision making.
- Being innovative and demonstrate resilience in overcoming difficulties in resolving issues by taking ownership and making suggestions for improvement
- Ability to work flexibly to meet changing priorities, managing a diverse workload and delivering to challenging deadlines;
- Excellent working knowledge of CMS System
- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Working Together
Child Maintenance Service - Newcastle upon Tyne, United Kingdom - UK Civil Service
Description
Job summary
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)�s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to �get money to children� because it makes a real difference to children�s lives.
Child Maintenance Service (CMS) is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we�ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.
Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.
Job description
Responsibility for leading the IT and Security Team in:
Person specification
Essential Criteria
�The post holder will need to demonstrate:
�Desirable Criteria
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity and a Civil Service Pension with an average employer contribution of 27%, .
CMS is committed to the Wellbeing of all colleagues, support includes Wellbeing conversations, dedicated Wellbeing Advocates in each Service Centre to develop and deliver health and wellbeing initiatives and �Hotel CMS�, our own Intranet site offering a wealth of information, guidance and support.
We Value Everybody is one of our five Core Values here in CMS. We have active National Network Groups for Race, LGBGT+, Disability, Carers, Wellbeing, Faith & Belief and Age. Our monthly People Group meeting draws these groups together to listen, act, and update CMS Directors with our plans.��
CMS Colleagues have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a healthy work-life balance and wellbeing in the workplace.
Working hours - The contracted working hours for the Department are 07:45 hours to 20:00 hours, Monday to Friday, and 08:45 hours to 17:00 hours on Saturday.� Employees are contracted to work a specific number of hours per week within the above times.� Employees will be required to work the number of hours per week for which they are contracted. For example, for full time employees this will be 37 hours net (42 hours gross including meal breaks). For part-time employees it will be less.
Access to flexible working hours scheme will be available.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please note: Locations�are not finalised; successful candidates will be notified after interviews have taken place regarding the available posts and locations, in line with site capacity and business need. ��
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.�
Hybrid Working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.� This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Please refer to the candidate pack for further information contained in this section of the advert and more information in relation to the Benefits of working for DWP.