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Enfield Town

    Housing Solutions Officer - Enfield Town, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions Enfield Town, United Kingdom

    4 weeks ago

    Default job background
    Temporary, Full time Home Services / Social Care
    Description
    Housing Solutions Officer
    Enfield, London
    Temporary
    Full Time

    We are seeking a dedicated and skilled Housing Solutions Officer to join a team based in Enfield on a full-time temporary ongoing basis.

    The Housing Solutions Officer will be responsible for providing advice, assistance, and support to individuals seeking housing solutions, and actively working to reduce homelessness in the community.

    This role requires in-depth knowledge of housing legislation, and welfare benefits. This is a specialist role that works closely with homelessness, and officers work in a wide range of situations. Please note this role requires a full UK driving Licence and access to a vehicle.
    Requirements
    Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
    Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act and the Welfare Reform Act
    Previous experience interviewing applicants, and provide appropriate solutions
    Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
    Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
    Experience providing an effective service to members of the public
    Experience working alongside vulnerable customers
    Full UK Driving Licence and access to a vehicleRole Expectations
    Interview applicants in housing need and complete enquiries under the Housing Reduction Act 2017 to determine whether a statutory duty is owed to the applicant and provide the appropriate assistance

    Assess Housing Needs:
    Conduct thorough assessments of individuals to determine their housing needs and eligibility for different housing options
    Handle complex cases, including providing support in judicial review cases or in response to other legal challenges
    Ensure that suitable temporary and settled housing solutions are delivered to service users generally, including those with complex housing needs
    Refer vulnerable tenants to external partners and floating support to meet their longer term support needs
    Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
    Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

    Maintain Records:
    Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
    Occasional work outside of standard office hours, in response to emergency situations
    If you are interested in this position and meet the above criteria, please send your CV now for consideration.
    If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
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