Home Ownership Manager - Chatham, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Chatham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To work closely and effectively as part of Housing Management SMT providing a model of first-rate leadership behaviour to achieve service excellence, driving forward continuous improvements, developing policies and process to create a modern service in responseto the organisation's requirements

To lead effectively on all aspects of the leasehold, commercial and homeownership functions by developing high performing and highly motivated teams with customer focus and strong ethos of partnership working, creating and implementing the right strategicvision and pro-actively leading on change as necessary to optimise income collection at all times within a changing environment.

To create and develop close links and work collaboratively with a wide range of key partners, stakeholders, internally and externally providing a positive influence in estate management services, securing best outcomes for tenants and working on joint venturesand initiatives across social housing.

To be an expert in homeownership services keeping up to date with new ways of working, best practice and legislative changes and continually reviewing policies, processes and procedures, learning from feedback to develop a first-class service.

Manage a team consisting of two Housing Ownership officers and a Service Charge accountant.

To ensure that the Home Ownership delivers on the strategic plan and work closely with other parts of the business to provide a seamless service
To ensure that the Home Ownership team deliver on all KPI's as required using SMART principles in all areas of their work.
Have a visual presence on leasehold, shared ownership and mixed tenure estates through regular visits and estate inspections.
Communicating using the 'You said, we did' method
Conducting any health and safety inspections and safety requirements across the Home Ownership service including reporting and follow ups from the health and safety inspections are carried out
To ensurethat the home ownership is dealing with all homeowner communications in accordance with the standards required and within deadlines.
Ensure collection of income from leaseholder and commercial rent properties
Lead on all S20 consultation including majorworks programmes and qualifying long term agreements (QLTA)
To prepare the service charge accounts and calculate service charges for all tenures across Mhs and HOM assets. ( 1 Please refer to the Leadership Behaviour Framework for this level 2 | P a g e
To prepare budgets in a timely manner by liaising efficiently with relevant teams
Processing payments and invoices for the leasehold blocks in a timely manner ensuring the correct coding is used
To supply legal packs and respond to solicitor questionnaires in relations to sales of Leasehold properties
Relevant housing or Leasehold management experience
Experience of Housing Law
Knowledge of section 20
Good customer service
Professional, friendly, honest and open approach with the ability to work effectively and in partnership with others both internally and externally
Reporting into the Assistant Director/Director of the Housing Service