Customer Training Support Advisor - Leeds, United Kingdom - Key Appointments

Description

Customer Service Advisor Location:

Leeds City Centre Salary:
£24,000 - £27,000 based on experience, plus performance-related bonus and benefits

Job Type:
Full-time or Part-time Hours: 37.5-hour week for full-time positions, Monday to Friday


Holiday Entitlement:
20 days holiday plus bank holidays (increasing with service, pro-rated for part-time roles).

Are you passionate about delivering exceptional customer service? If so, we are looking for a dedicated Customer Service Advisor to join a dedicated team.

Role Overview:
As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to valued customers. Working alongside a highly motivated team, you will handle daily orders, enquiries, and complaints with professionalism and efficiency. Provide excellent customer service in line with high service standards.
Process daily orders and respond to customer enquiries via telephone and email.
Handle customer queries, complaints, and operational irregularities with care and follow-up.
Inform customers about products and services.
Set up new customer accounts.
Education to GCSE level in Maths and English.
~2 years of customer service experience preferred.
~ Strong oral and written communication skills, with a pleasant telephone manner.
~ If you are a switched-on, dynamic individual with a passion for customer service, we want to hear from you Our full Privacy Policy is available at key-appointments.