- Work across teams to be able to provide the right solution for our customers
- Planning survey and installation diaries, to ensure the resource is fully utilised, and the customer has a date within a suitable timeframe.
- Engage across departments to be able to solve problems for our customers to allow their journey to progress
- Look at the route cause of complaints from your customers, what needs to happen to prevent the same thing occurring for other customers
- Actively lead, coach, develop and motivate individuals within the team – sharing knowledge and experience that you have with others to remove the need for silo working
- Aim to exceed our targets, be proud of exceeding our customers' expectations
- Building effective working relationships with external suppliers and internal stakeholders
- Previous experience in a customer focussed role.
- Ability to foresee a problem and escalate if you are unable to resolve
- Excellent oral and written communication and interpersonal, skills with the ability to take an assertive and diplomatic approach with our partners to be able to respond to queries that we may have.
- Knowledge/experience/interest of Heating, Solar or Air source heat pumps
- Experience of SAP/Ordering process/taking payments/planning & forecasting
- Understanding of working with field based teams
Account Manager - Trinity House (NG BX), United Kingdom - E UK PLC
Description
Right now, we're looking for Account Managers to join our team. For this role, you will be responsible for managing our Able to Pay customers through their journey with us from lead to successful installation, dealing with all queries to solution. This role offers a great opportunity to increase your knowledge and develop key skills within the energy industry, as well as an opportunity to work with various stakeholders within the business. You will have a pro-active working manner and as such will be able to prioritise your workload and manage time effectively. This is a diverse role that is predominantly customer facing where you will speak to your customer on a regular basis, advising them through their journey to the point of completion, providing a personalised and efficient service.
Main Responsibilities:
It would be good if you had:
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.