Helpdesk Operator - London, United Kingdom - BNP Paribas

BNP Paribas

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HELPDESK OPERATOR - 9 MONTH FTC (

JOB NUMBER:
LON1977)

The role

Responsible for the day-to-day delivery of an effective help desk service to a wide range of internal and external customers.

Key deliverables

Provide best in class customer service to internal and external customer base
Maintain regular and effective communication with clients and tenants
Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
Monitor works conducted/service provided by suppliers
Measure and report supplier performance against agreed SLAs
Attend supplier meetings representing help desk function
Prepare reports for a variety of stakeholders
Ensure compliance with all internal procedures and policies e.g. Procurement, Finance, Compliance, HR
Update the database to ensure currency
Ensure all relevant work requests received are logged correctly and timelessly, then transmitted to the correct supplier, and that follow ups are conducted as appropriate
Complete administrative tasks as required to include use of systems, filing, inventory management etc.
Ensure Helpdesk is switched to the out of hours supplier on a daily basis
Assist the Helpdesk Supervisor as and when required
Carry out any other additional duties as required, or directed by the FM Management Team
Experience Previous experience in a similar role
Understanding of commercial leases and the landlord and tenant relationship
Understanding of service charge budgets and accounting principles
Good health and safety and environmental knowledge
Good mechanical and electrical services knowledge
Excellent English language skills both written and spoken

IT literate

MS Office and QFM at intermediate level

We are proud to offer award-winning benefits to support and reward our employees: Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.

Financial:

Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice.

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.

Primary Location:
GB-ENG-London

Job Type:
Standard / Permanent

Job:

FINANCIAL AND TECHNICAL EXPERTISE

Education Level:
Other Degrees / Certifications / Vocational, Technical or Professional Qualifications

Schedule:
Full-time