Clinical Support Specialist - London, United Kingdom - Zimmer Biomet

Description

Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet

What You Can Expect

The Clinical Support Specialist (CSS) is integral to the daily management of any successful sales region. The role is responsible for working alongside the Sales Representatives, Key Account Manager's and Sales Manager to service hospitals and provide technical support to all the stake holders within our customer base.

Additionally the CSS will deliver bespoke training to ensure Surgeons and Scrub Staff are competent to operate safely and efficiently with Zimmer Biomet products attending surgery as necessary to provide real-time support to cases.

How You'll Create Impact

• Ensure instrumentation and implants are available to meet customer operating schedules
• Facilitate and organize training for all hospital stakeholders (e.g. surgeons, scrub staff, HCA's, Sterile Services Staff) to ensure safe and effective use of Zimmer Biomet instruments and implants.
• Be an onsite resource within customer premises, enabling Sales Representatives to concentrate on developing new business opportunities either elsewhere or laterally inside the account.
• Ensure that consignment stock rotation is executed efficiently with minimum quarterly, full account audit and reorder check's on a daily basis.
• Ensure that instrument sets are always in good and safe working order.
• Remove damaged instrumentation and arrange replacement following SOP's.
• Report PER'S within 48 hours of been made aware of incident.
• Provide each account with training material and an accurate stock list.
• Work outside normal working hours where required.
• Ensure returns and in field movements carried out following SOP's.

What Makes You Stand Out

• Education to A - Level standard or equivalent relevant qualification in science related subjects.
• Nursing or Healthcare Qualification.
• 3 years' experience in a clinical environment preferably orthopaedic theatre related.

Your Background

• Demonstrate the ability to accept and adapt to different working practices as required by surgeons and hospitals whilst maintaining Zimmer Biomet protocols
• Full knowledge of divisional product portfolio
• Proficient in training others
• Understanding of technical medical language and anatomy to interact with surgeons and theatre staff.
• Proven organizational skills and effective time management
• Confident and engaging presentation skills
• To be able to solve given problems in a quick and efficient manner.

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EOE/M/F/Vet/Disability