- Accountable for the oversight of Transport for Wales (TFW) performance in addition to other modes of transport as they develop, by tracking KPI's against targets and producing detailed reports where necessary to ensure challenges are understood across Transport for Wales and Welsh Government.
- Leading the analytical insight and service delivery recommendations through combining and linking operational data and information to steer decision making at senior level to support the delivery of high-quality transport system.
- Leading on data insight to influence the development of timetables for operators by ensuring that transport systems provide capacity and reliability to generate market growth and customer satisfaction.
- Accountable for leading the performance data analysis required by the business and reviewing 3rd party modelling for future enhancement studies to ensure delivery of train services are aligned with the strategic vision of Transport for Wales and Welsh Government.
- Degree level qualification in a numerate or analytical discipline.
- Experience of performance data analysis, data monitoring and report writing.
- Experience of writing board papers, and providing recommendations based on findings.
- Demonstrable excellent analytical, numeracy and problem-solving skills.
- Demonstrable experience of planning, prioritising and consistently delivering work to a high standard and by the required deadline.
Service Performance Manager - Pontypridd, United Kingdom - Transport for Wales
Description
Please note: this is a 2 year fixed-term contract
Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.
We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
The role will deliver insight for the strategy for service growth and high performance of rail services along with other modes of transport as they develop, and support with the compliance management of TfW Operator's operational performance and service specification.
Who we're looking for
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.