Payroll Administrator - Solihull, United Kingdom - Serco Plc

Serco Plc

Verified Company

Solihull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Solihull, B91 3QJ
Hybrid working (2 days in office)
Full Time, Permanent (37.5 hours per week)
£22,500 per annum plus benefits

You will investigate and resolve queries such as payroll errors, final settlement queries and salary rejections, and be the point of escalation for the business and onshore HR.

You will also be responsible for administrative duties within the Middle East payroll and final settlement team including triaging and maintaining the Service Now dashboard, updating the payroll checklist and updating the Shared Teams calendar.

Main responsibilities of the role include: Answering inquiries, educating, and bringing resolution at the earliest point of intervention within agreed SLAs and business rules. Work with sensitive data in line with the data protection legislation. Work with external suppliers such as SORAS and On Pro (Public Relations Officers) to support with third party pensions payments and administrative queries. Provide excellent customer service on all administrative guidance on transactional and payroll related queries. Capture and track all interactions with customers on Service Now, updating regularly and storing all the documents in personnel files. Understand the expectation of the customers and deliver a service that meets and exceeds customer's needs within policy guidelines.

What we offer: 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Hybrid working options. Free onsite parking. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply