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- Recruit (when required), develop, and motivate a quality service team (both office based and field based engineers) developing skill-sets and utilising performance management tools to maximize employee engagement and to develop sustained superior performance.
- Assume responsibility for the Financial Management of the business; managing revenues, costs, inventories and assets to drive a successful P&L
- Support the recurring revenue strategy and build customer loyalty and retention through delivering innovative, customer focussed and value added service solutions
- Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control and to deliver a best in class service experience
- Excellent communication and customer relationship building skills are critical
- Strong commercial acumen essential
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme - additional 5 days annual leave
- 5% Employee and 7% Employer Pension Contribution
- Annual Sales Incentive Plan Bonus
- Company Vehicle
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Cycle Scheme (After probation period)
- Electric Car Scheme (After probation period)
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
Service Management Co Ordinator - Ashford, Kent, United Kingdom - Ingersoll Rand
Description
Service Operations ManagerIngersoll Rand is a long standing, high quality, air compressor manufacturer. Headquartered in the USA, it is a truly global company with subsidiaries across Europe, the Middle East and Asia. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily within the South East but sometimes traveling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.
As the Service Operations Manager you will be responsible for the operational, EHS and administration aspects of running of a service facility and for developing and motivating a quality service team with a focus on customers, creating long-term value and delivering premier performance.
Own and drive all aspects of EHS within the service environment, and to develop a culture of continuous improvement and industry leadership in this vital area.
Minimum 3 years of service management experience required (field based engineer management an advantage)