- Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data.
- As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.
- Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- Time management and prioritising workload.
- Opening post and distributing accordingly.
- Discharge summaries.
- Coding and scanning of documents as requested.
- Coding of sensitive and confidential information onto the GP database.
- Summarising and read-coding of new patients previous medical records.
- General computer skills.
- Knowledge of Microsoft.
- Have working knowledge of the telephone system.
- Take calls from both patients and work colleagues or third parties and deal with their enquiry in a friendly, polite and professional manner.
- Good standard of education.
- Customer Service qualification.
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Patient Services Administrator - Corby, United Kingdom - Lakeside Healthcare Group
Description
Job summary
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us we can provide you with excellent training and development opportunities.
Main duties of the job
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice
In Corby we operate over 3 sites and are rated as GOOD with CQC. We have a strong team ethos and are always working together to provide a better service for our patients and have a positive impact on the community.
As a practice we like to undertake projects to improve both patient and staff experience. We also enjoy supporting local and national charitable events and regular social events.
Job descriptionJob responsibilities
Job Summary:
As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.
Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Participate in the co-ordination of the fire drills to comply with health and safety regulations.
Job Responsibilities:
Administration
Computer Skills
Telephone
Other Tasks
Duties may be varied from time to time under the direction of the Operations Manager/ Patient Services Manager/Area Manager, dependent on current and evolving practice workload and staffing levels.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable