Customer Advisor Training - Basildon, Essex, United Kingdom - Daniel Owen Ltd

    Daniel Owen Ltd. background
    Description
    Monday - Friday
    8am-5pm
    Temporary 16 weeks
    £(phone number removed)per hour
    Based in Basildon
    Must have previous experience within repairs
    Temporary - 16 weeks
    About the Role

    Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

    You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

    You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

    About You

    Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal.

    With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills #J-18808-Ljbffr