Incident Manager - Greater London, United Kingdom - La Fosse

Description

Job Description

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop and mature processes and also look after requests.

Location: London (1 day a week onsite)

Remuneration: up to £60k + benefits

Your role as Incident Manager:

• Promptly respond to and manage incidents, minimising impact on operations.
• Collaborate with cross-functional teams to coordinate incident resolution efforts.
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Develop and maintain incident process plans, ensuring readiness for unforeseen events.
• Serve as a point of contact for communication during critical incidents.

Ideally to be successful you will have:

• 3 years of incident management experience.
• Strong customer service background.
• Excellent knowledge of request management
• Global experience.

Sound like you? Please apply directly for more detail