3rd Line Infrastructure Engineer - Hertfordshire, United Kingdom - Impellam Group

Description

Job Description

3rd Line Infrastructure Engineer – Microsoft

• Up to £65,000 (depending on experience)
• Hybrid working
• Office based in Hertfordshire.

I am currently representing a leading IT MSP based in Hertfordshire on completing a business-critical hire for an Infrastructure Engineer. Your responsibilities will be divided between 3rd line technical support and technical project delivery to clients across the country. Additionally, you will manage internal Infrastructure and Applications.

Role and Responsibilities:

• Oversee the delivery of client projects, adhering to agreed-upon scope, timelines, and budget.
• Serve as a dedicated escalation point for the Helpdesk, managing all escalated tickets, ensuring they are completed in a timely manner and to a high quality.
• Conduct Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations.
• Provide management and support for internal systems, ensuring their smooth operation and optimal performance to facilitate efficient business operations.
• Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through transitions.
• Liaising with clients, internal staff, and 3rd parties to efficiently deliver projects.
• Provide technical consultancy to clients, offering expert guidance and recommendations to address their specific challenges and maximize the value they derive from our service.
• Carry out site surveys and create relevant documentation
• Maintain accurate and up-to-date technical documentation
• Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organization

Key Skills and Experience:

• Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
• Experience with Azure, including Azure Active Directory and virtual machines within the Azure Cloud.
• Deployment and advanced support of Microsoft 365 products, including SharePoint/OneDrive and Teams.
• Management and troubleshooting of Windows Server , including Remote Desktop Services, Active Directory, AD Sync.
• Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations.
• Understanding of virtualization technologies e.g VMware and Hyper-V.
• Understanding of backup and recovery concepts.
• Experience of configuring backups and running restores to all environments mentioned above.
• Understanding of and experience working with cloud technologies.
• Understanding of security concepts, compliance and governance.
• Experience working within technical project teams.

Please apply with your most recent updated CV