Technical Delivery Manager - Glasgow, United Kingdom - Lumachain

Description

• Artificial Intelligence Scale-Up
• Exceptional Technical Delivery Manager to lead rollout of our AI platform into customer facilities across UK and Europe
• Uk Based role (open to candidates from Western Europe)
• Customers include many of the world's leading protein, food, beverage, and quick service restaurant brands.
• Elite team, dynamic company culture
• Inspiring CEO - see her TED Talk here
• Well-funded, US$19.5m Series A led by Bessemer Venture Partners, one of the world's leading VC funds (Bessemer was an early-stage investor in businesses including LinkedIn, Pinterest, Shopify, Square and Hewlett Packard).
• Lumachain is experiencing hypergrowth.
• NASDAQ IPO planned for 2027.
• Attractive package: base, bonus, equity

About Lumachain

Lumachain is a high profile, well-funded AI scale-up, headquartered in Sydney Australia, and with teams around the world. We work with many of the world's leading protein and food processors, as well as with leading Quick Service Restaurant brands and retailers.

Our mission is to change how our food is produced, for good. We do this by implementing our Computer Vision-based AI platform inside food and protein production plants. This platform allows cameras to "see, learn and act" like humans do. Our platform helps improve safety (both for food and the employees who produce it), quality, yields and efficiency within production facilities. We also provide end-to-end traceability from farm to fork.

The Role

We are looking for a hands-on Technical Delivery Manager to oversee the scoping, implementation and deployment of our hardware and software-based Artificial Intelligence solution at meat and food processing plants across the United Kingdom and Europe. This role is customer facing and responsible for leading the pre-sign off scoping and the day-to-day implementation of the solution.

The role is primarily work from home, with regular visits to customer meat and food processing plants across Europe for 2-3 days at a time. Some weekend work is also required for installations; however, this will be planned and no more than two weekends in any month.

Key Responsibilities

• Building positive and collaborative relationships with customer stakeholders.
• Gathering scope and requirements from environments.
• Working with the customer on collation of samples to further train our AI.
• Developing project implementation plans and scheduling of tasks.
• Acting as the conduit between the customer and the development and technical teams.
• Coordinating and leading a range of stakeholders, including customers, software development teams and 3rd party vendors (including camera and network installers who physically install the equipment for us) and others, to deliver the right solution.
• Supporting and leading the deployment of tech infrastructure, together with supporting software products at our customer sites.
• Working with contractors and the customers' on-site IT and site management teams.
• Supporting the User Acceptance Testing process with the customer and internal AI team
• Working with integrating our system into the customer's workflow.
• Ensuring deliverables are managed and met, including variation, project reporting and priority setting.

Key Performance Indicators

• Your core responsibility is to ensure our AI platform is rolled out at customer facilities on time, to budget, and to a high level of customer satisfaction.
• Because each facility will have its own nuanced requirements, you will need to work closely with customer stakeholders to understand their needs, map these to our capabilities, agree a final scope and requirements, and then work with the customer's team, our AI and software teams and 3rd party partners to ensure the solution is effectively delivered to a high level of accuracy and quality.

About You

• You are a seasoned Technical Delivery Manager with a solid technology background, including in physical hardware and software deployments.
• You have executive presence and are a confident and authentic communicator who can assist stakeholders with change and managing expectations. You are down to earth and can work effectively with plant floor staff through to plant management.
• Experience in the food supply chain sector not required but is helpful to have.
• You are comfortable working inside meat processing plants.
• You are a 'go-getter' with a natural ability to build relationships and an appetite to learn.
• You are exceptionally organised and have a commitment to delivery at the highest standards.
• You possess a customer focus, with a collaborative and proactive approach being second nature.
• You are naturally curious about technology and innovation; you are excited by product development and where those products might be able to be deployed.
• You ensure all details have been considered and actioned as part of scoping. Implementing projects is your default position.
• Highly intelligent, you enjoy thinking on your feet, with an ability to problem solve, having considered 'down the line' ramifications that enables you to identify appropriate resolutions.
• Meeting deadlines is important to you, any possibility of missing one is flagged early with ideas about how a possible delay may be resolved identified.
• Working in a collaborative manner, with honesty and integrity, is core to how you get your job done.
• You are a strong fit with Lumachain's culture. We have built a talented, cohesive, and engaged team that seeks to live these every day. Our five core values define who we are and how we work – Do Good (Integrity), Give Our Best (Passion), Stand Together (Trust), Care For Each Other (Care) and Embrace Diversity (Diversity).

If this sounds like you, we would love to hear from you

For more information about Lumachain please check out