Customer Experience Agent - Sheffield, United Kingdom - Caroo

Caroo
Caroo
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
The Retentions team is set up to provide clients with exceptional service.

Their main aim is to assist clients who are wishing to cancel their claim or who we have not received contact with in a length of time.

The team are there to answer any client concerns and queries surrounding their claim, address and overcome any issues and ultimately get the client back on board.

Primary Duties

  • Complete outgoing calls and other methods of contact to any clients who have entered the retention process.
  • Retain clients who have expressed a wish to cancel their claim or clients who we have been unable to contact.
  • Monitor all incoming calls to the retention line.
  • Assist clients with any concerns they have regarding their claim, including explaining CFA documents and advising clients when they may be in breach of this.
  • Referring retention clients onto relevant teams to progress their claim once successfully retained.
  • Flagging any potential complaints to relevant TL/TM's.
  • Completing welcome calls with clients and answering any initial questions they have regarding their claim/CFA documents.
  • Monitoring files from the point of retention to either successful retainment or closure
Attributes & Competencies Required

  • Written and verbal communication skills
  • Organizational skills
  • Attention to detail
  • Administrative writing and reporting skills
  • Excellent phone manner
  • Customer Service and Sales Skills

Salary:
£13,398.82-£27,530.94 per year


Benefits:


  • Casual dress

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Customer Experience Agent (Retention): reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location
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