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- Delivers Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function
- Provides referrals and/or dispatches to other service providers to ensure that the client's service level and technical requirements are met.
- Interacts with clients in person or by telephone.
- Answers questions about installation, operation, configuration, customization, and usage of hardware and software products.
- Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
- Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations.
- Conducts root cause analysis of recurring problems for defined projects or major incidents.
- Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete.
- May identify relevant training needs and may conduct training sessions for other analysts and clients as appropriate.
- May participate or lead defined projects activities. Initiates process improvements for internal and external clients.
- Suitable and relevant experience
- Proficient in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application
- Have specific certifications on the respective domain, platform or application.
- Ability to support multiple clients/ technologies as part of shared support delivery.
- Must be client focused, display interpersonal skills and be an effective team member.
- Ability to train and develop staff and/or client.
- Must be prepared and willing to work on a shift pattern.
- Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.
- Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category.
- Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.
- Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.
- Unisys was named to the Forbes America's Best Employers for Diversity 2021 list.
- Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.
- Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.
- Unisys was named one of America's Best Employers for Women by Forbes in 2023.
- Competitive compensation and benefits: Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and compensation.
- Innovative and challenging work: Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects.
- Collaborative culture: Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise.
- Employee development: Unisys is committed to investing in their employees' professional growth and development, offering training and development opportunities, mentorship programs, and leadership development programs.
- Industry expertise: Unisys has deep expertise in various industries, including financial services, healthcare, government, and transportation. This means that you will have the opportunity to work on projects in your industry of interest and learn from experienced colleagues who understand the unique challenges and opportunities of your industry.
- Social responsibility: Unisys is committed to social responsibility and sustainability, which means that you will have the opportunity to work for a company that is making a positive impact on the world.
IT Operational Command Support - Milton Keynes, United Kingdom - Unisys
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.