IT Service Delivery Manager - Wigan, United Kingdom - Lowri Beck Services

Lowri Beck Services

Verified Company

Wigan, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an IT Service Delivery Manager who will ensure IT support provision of the highest standards across the Calisen Business.

Reporting to the Head of IT, this is an excellent opportunity to work within a business with an exciting IT Strategyand roadmap.

The role will incorporate multiple duties and responsibilities, such as team and 3rd party management, service management, change control, continuous improvement, customer satisfaction assurance, cost minimization, and process streamlining.

Key Accountabilities

Leadership and oversight of the helpdesk and service provision
Ensuring issues raised are driven through to a solution
Identify and document Application Owners within IT or business to establish and document system support paths
Ensuring adherence to SLAs
Work with Application Owners to produce and deliver Root Cause Analysis/Future Issue Avoidance Plan
Produce Stats to reflect position and progress
Regularly communicated to stakeholders and IT leadership Team
Establish High Performing Support Team supporting all aspects of IT
Build 1st, 2nd, 3rd line robust support processes and systems
Improve communication channels to and from business colleagues
Process Improvement
Ensure adequate documentation, information repositories, staff training and other items essential for knowledge gathering, transfer and retention are in place for all supported systems and services

What we are looking for

3+ years' experience in an IT management role, ideally with ITIL experience & certification.
Ability to build rapport and influence Technical and Non-Technical colleagues
Selfmotivated and motivate the team of people involved in the project
Proven problemsolving abilities
Organised
Excellent communication skills
Challenge the 'as is', look for improvement opportunity
Ability to understand technical issues and provide solutions
Excellent Team Management skills
Practical knowledge of monitoring people, supplier, and systems performance, taking corrective action where necessary.
Excellent interpersonal skills to act as a point of contact for business stakeholders in relation to IT services

Why work for Calisen?

25 Days holiday (incremental to 30 days with yearly service) + Bank holidays
Birthday off
Competitive Scottish Widows pension scheme
Vitality Private Health Insurance
Vitality Rewards: Gym membership, cinema, nutritional advice, health checks, travel & more
Private Medical Insurance
Critical Illness Cover
Life Assurance 4 x annual salary
Business Travel Insurance
Company Sick Pay
Enhanced Maternity Pay
Charity Day
Employee Assistance Programme
Employee Wellbeing Strategy including Team/Company Away Days, Charity Partnerships, and Company social activities.
Career Development
Company Travel Management Platform
Discretionary Bonus

Calisen is a leading owner and manager of essential energy infrastructure assets, as well as a provider of installation, meter reading, electric vehicle charging, maintenance, and ancillary services through its 3 business units (Calvin Capital, Lowri Beck,and Plug Me In), whose purpose is to accelerate the development of a cleaner, more efficient, and sustainable energy segment.

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanctions, politically exposed persons and an adverse media check against your name and a rightto work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations._

**Please note this role is being handled by our internal recruitment team and no agency support is required at this time