Video Contact Centre Agent - Basingstoke, United Kingdom - FirstGroup

FirstGroup

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you deliver customer service to a continually high standard?

Would you like to be part of a European Innovations Award winning Video Contact Centre?

How about a career, not just a job?

If the answer is YES, then you might want to read this:

The location for our Video Contact Centre is:Basingstoke Campus, Basingstoke RG21 4FS

The hours you will need to work are:Average of 37 hours per week, working on a 12 week roster Sunday to Saturday.

Example shift patterns - 06:00-14:00, , , ,

Please note flexibility is key and due to the nature of this general purpose relief role you will need to be able to cover a variety of shifts at short notice.

As our customer base grows so does our customer's expectation of us. To meet this challenge and exceed customer expectations, South Western Railway have introduced a cutting edge customer contact centre.

This unique service will be delivered 24/7 from our brand new facility in Basingstoke, where you will be surrounded by modern technology and have access to the latest network information.

Building on your existing customer facing skills, you will become an expert in brand new information and video technology, allowing you to provide next generation customer service.

This is an Innovative contact centre and South Western Railway are the only train company looking to the future in this way.

A business as busy as ours needs people who can be dynamic in responding to a wide range of customer enquiries so some details about us are: South Western Railway operates around 1,600 trains a day on a network encompassing routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, and Greater London.

Over 4,500 employees help our customers make over half-a-million journeys every day to more than 200 stations on our network.

A modern railway requires a modern approach, and we are constantly looking for the brightest talent to help make the difference to our customers.

To be part of this dynamic team you will need:

Strong customer service skills
Proven experience in a call centre / contact centre environment
Excellent verbal communication skills
A willingness to learn new technologies
Able to work within a team of likeminded people on a 24 hour 7 days per week roster

In return we can offer excellent rates of pay - with no cold calling or commission targets - and unique benefits:

Excellent pension scheme
Free rail travel
Free onsite parking
First class training and development, that will inspire you to achieve
Unique career opportunities
Onsite gym
Onsite canteen

Applicants requiring a visa must have at least 6 months remaining at the time of appointment
At SWR we believe our people are our greatest asset.

We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.

Ref:023430

Company:
South Western Railway

Website Skillset:
Customer Service

Contract Type:
Fixed Term - Full Time

Contracted Hours:37

Location:
Basingstoke Campus (ROC)

If temporary, length of contract:6 months

Salary:
£19,873 per annum pro rata plus £451 regional allowance pro rata

Closing Date:8 September 2023