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    Weekend Customer Host - London, United Kingdom - FirstGroup

    FirstGroup
    FirstGroup London, United Kingdom

    3 weeks ago

    Default job background
    Permanent - Part time
    Description

    Who are we?

    GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 275 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

    We are transforming the way people think about train travel, empowering our team of over 6,000 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel.

    Join our team as a Weekend Customer Hostand be part of this exciting transformation, enhancing the service for customers travelling with us on Saturdays and Sundays. A great opportunity for those with weekday commitments, these new roles work onboard our trains providing customers with an at-seat refreshment service, a warm welcome and outstanding service.

    What are the main responsibilities?

  • To promote and sell GWR products onboard our trains by engaging our customers whilst they travel, ensuring they have the journey they deserve.
  • To work to the highest standards.
  • To be an ambassador for Great Western Railway by following our Values to give excellent customer service.
  • To provide the best possible at-seat service to our customers.
  • To ensure safety principles are always adhered to, providing the safest possible journey for customers.
  • To maintain a clean, hygienic and pleasant environment.

    • What sort of person are you looking for?

  • From a sales or customer service background.
  • Passionate about delivering outstanding customer service.
  • Flexible, with the ability to work a range of shifts including weekends and bank holidays.
  • Driven to deliver high level of sales.
  • Proactive with a 'can do' attitude.
  • Comfortable working in a regulated environment.

    • What do I need?

  • Cash handling and card payment experience
  • Excellent communication skills
  • The ability to work well as part of a team and on your own.
  • Previous experience of food safety is desirable.
  • Stock control and ordering experience is desirable

    • Does this sound like you? If so, we'd love to hear from you

    What is the reward?

    As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme. Your uniform is provided.

    The basic starting salary will be £23,275 pro rata rising to £30,450 pro rata after probation. Additionally, you will be paid a London allowance.

    What else do I need to know?

  • Hours are 17.5 hours per week, working on Saturday and Sunday only, every weekend.
  • 13 days annual leave a year
  • Please note that training for this position will be two weeks full time, Monday - Friday
  • You must live within one hour's travelling time of Paddington station.

    • We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

    We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

    We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

    We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

    If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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