- Are you passionate about delivering excellent customer service?
- Are you good at building positive working relationships?
- Do you want to make a difference?
- Do you enjoy working in a fast-paced environment?
- Central office location / hybrid working
- Employee discounts
- Cycle to work scheme
- Excellent company pension
- Excellent customer service skills
- Confident communicator in multi channels (telephone/e mail/letter)
- Quick learner and competent with IT systems
- Good organisational skills/time management
Service Support Officer - Southampton, United Kingdom - Southampton City Council
Description
Why Work for us: Employee benefits )
Our Service Support Officers work collaboratively across multi channels to maintain a high-quality service to all our customers. This is a fast-paced role in which high attention to detail is crucial in getting things right for our customers. We pride ourselves on listening to our customers and putting them at the heart of everything we do, so we want you to have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. This is a great role if you want to make a difference to people's lives and get involved in a wide range of services that support the city of Southampton.
We constantly want to improve how we serve our customers so we ask you to promote our digital channels and use customer feedback to identify how we can ensure our customer journeys stay easy, effective and convenient.
As a crucial part of the team we will train, coach and support you to be the best you can be and there are many opportunities to develop your career with Southampton City Council.
Once fully trained we offer a flexible office/home working pattern. In which you will split your working week between our main council office in the Civic Centre and home working.
When applying for the role, please refer to the job description and take your time to answer the questions outlined in the application form as this information will be used to shortlist successful candidates.
Benefits:
Role Criteria: