Mi Analyst - North Yorkshire, United Kingdom - Hiscox

Hiscox
Hiscox
Verified Company
North Yorkshire, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Hiscox UK & Ireland is a leading brand in the insurance market, recognised as setting the standards others try to emulate.

We consistently deliver strong growth and exceptional returns, recruiting the very best and empowering them to deliver. We are knownfor insuring the homes of the rich and famous through to the most innovative technology companies.

Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

This role sits in a growing MI and Resource Planning team at Hiscox.

The team is currently undergoing a transformation to Power BI and the MI analyst key to the success of this.


Key Responsibilities within this role include:

Management Information Reporting

  • Ownership of the agent performance MI tool miPerform.
  • Compile daily, weekly and monthly reports for operational leaders
  • Develop data accurate data models to aid in data analysis
  • Identify and analyse trends and predictions to help the business planning process
  • Work with IT and other business partners to design and provide reports to extract data from new systems
  • Proactively identify, manage and mitigate business risks encountered as part of your day to day role

Communication

  • Develop strong relationships and work closely with teams across the business
  • Ability to present to both technical and nontechnical audiences.

Our must-haves:


Management Information

  • Intermediate to Advanced Excel/VBA
  • Development and delivery of MI dashboards in Power BI
  • Experience of the use of SQL to query data and establish reports from large scale databases (eg. MS SQL Server)
  • Experience of optimising SQL queries and working with other analysts to assist them to write optimised SQL queries

Experience

  • Experience with Management Information Reporting/Analytical tools particularly being involved in designing, developing and implementing MI reports and User/Management Dashboards from a wide variety of systems
  • Detailed understanding of best practice KPIs and metrics in a contact centre environment.
  • Demonstratable experience working with complex source systems and transforming the data into easy to use data models

Personal Attributes

  • A versatile team player
  • Strong analytical and logical thinker ability to "think outside the box" and identify areas for further analysis
  • Awareness of impact of decisions on the Customer Experience
  • Good communication and presentation skills
  • Attention to detail and to quality
  • High work ethic gets the job done on time
  • Ability to understand and translate someone's vision and make it reality
  • Ability to create outputs that are easy to understand and that support the operational performance needs

Diversity and flexible working at Hiscox
At Hiscox we care about our people.

We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.

We also understand that working life doesn't always have to be 'nine to five'and we support flexible working wherever we can.

No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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