Customer Experience Specialist - Burgess Hill, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Burgess Hill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a globally leading pharmaceutical company, who are looking for a Customer Experience Specialist to join their team on a 12-month contract basis.

This is a hybrid role, with 2 days a week in the office in Burgess Hill.

Responsibilities

You will enable global and affiliate teams to think with a CX journey centric mindset
You will support in designing, developing and piloting rollouts of solutions that contribute to an improved customer experience
You will identify opportunities of helping our affiliates working in a journeycentric approach and implement our journey centric capabilities
You will establish close collaborations with the key stakeholders (affiliates) for the project implementation of journeycentric capabilities, constantly seek for opportunities to further improve and develop CX management
You will work closely with affiliates to design new experiences and implement them.

Requirements:

Master in innovation management, business administration or higher education, or by experience
Excellent analytical skills and strong business sense
Strategic and conceptual thinking
Experience in CX management and journey mapping
Experience in CX management solutions/ technologies
Strong team player in multidisciplinary teams with high empowerment
Strong communication skills, proficiency in Google Slides
Ability to structure and deliver presentations
Highly resultoriented with proven ability to work against ambitious timelines
Ability to design and implement new experience with countries and local teams
Strong change management skills
Ability to drive topics by themselves
Prior work experience (25 years). In life sciences, consulting or large companies would be an asset
English required, any other languages (German, Spanish, or Chinese) nice to have
Ability to travel (1015%)

Job Title:
Customer Experience Specialist

Location:
Burgess Hill, Hybrid 2 days a week in office

Salary:
£ £255.07 Ltd, £ £192.31 PAYE basic

Full Time

12-month contract, outside IR35

For more information, and a full specification, please contact Chloe McCausland at Clearline Recruitment.
Contract length: 12 months

Salary:
£153.00-£255.00 per day

Schedule: