- Ensure that all clients have the best travel services available so that they get the best value for money.
- Ensure that the company achieves the necessary SLAs, delivering exceptional resolve to customer enquiries, meeting delivery times and inter-department service levels.
- Deal with occurring travel problems, complaints or refunds.
- Be responsible for and have an overall awareness of accounts and how they are trading, raising any concerns with the Team Leaders and also have a close working relationship with Account Managers .
- Continually review processes and identify ways in which aspects of the service experience could be enhanced.
- Encourage profit awareness and achievement of financial targets.
- Experience of using CRM systems
- First class customer service skills
- A competitive salary of Circa £31,000 - £34,000 (dependant on location, experience and role set-up)
- Office (hybrid) options available (Kent, London) or fully homebased (part time also available)
- Flexible working hours
- 22 days holiday per year, plus public holidays - increasing to 27 days with length of service
- A competitive salary of Circa £29,000. Office (hybrid) options available (Kent, London) or fully homebased (part time also available)
Business Travel Consultant - Tunbridge Wells, Kent, United Kingdom - Travel Trade Recruitment
Found in: Jooble UK O C2 - 1 week ago
Description
Are you an experience Business Travel Consultant? Are you looking for a local Kent based position, a London based hybrid, or even a fully homebased role? An independent TMC based in Kent / London to rebuild their team and happy to consider fully homebased Business Travel Consultants.
To provide effective customer service to ensure the needs of clients are consistently met and often exceeded.Ensure the consistent provision of the highest level of professional service and personal attention to all corporate accounts.
Liaise and cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodation.
22 days holiday per year, plus public holidays - increasing to 27 days with length of service