Claims Associate - London, United Kingdom - Steamship Mutual

Description

Job Description

Description

About the company

Steamship Mutual is a P&I insurance company, with 210 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

Responsibility to provide P&I claims handling service and advice to the Club's cruise and ferry membership. The role is based within the Americas Syndicate with a dedicated team that looks after the Club's passenger ship Members based in North America and Europe with ships trading worldwide.

Requirements

• To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
• Handling a wide range of P&I issues with a substantial personal injury caseload, including complex and high value matters.
• Working with a high degree of independence, taking ownership and responsibility for your caseload, but seeking advice and supportive guidance from your Claims Manager or Claims Directors as appropriate.
• To promote the relationship between the Club and existing Members for which the claims team is responsible.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
• To delegate appropriate work and assist in the development of the capabilities of Claims Executives and Assistants to maximise their potential.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To support the underwriting objectives for the Syndicate.
• To attend appropriate training and to develop relevant knowledge and skills.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To perform any other ad hoc duties as required.
  
  

Person Specification:

• Previous experience handling personal injury cases including passengers and crew, from either another P&I club, insurer, law firm, ship owner or ship agent.
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
• Ability to build and maintain effective business relationships at all levels, both internally and externally.
• Highly organised, motivated, and enthusiastic with an excellent attention to detail.
• Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
• Proactive and able to use own initiative.
• The ability to work within a team.
  
  

Benefits

• We will offer you a generous employers contribution to the Steamship Group Pension Fund and give you peace of mind with life insurance, Group Income Protection and private medical and dental cover. Additionally there is flexible working to help you achieve work-life balance, when you need it the most
• We offer hybrid working with 3 days in the office and 2 days at home
• We offer a programme of wellbeing activities throughout the year, trained on-site mental health champions and a health subsidy to create an environment that supports everyone's mental and physical health
• Offers a range of services such as counselling, information, and support across a wide range of issues such as personal and work related concerns, legal, financial advice and health. The EAP service is confidential, available 24/7 and run by an independent provider
  
  

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment

Transparency - building strong relationships based on trust and open communication

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers

Collaborative - embracing flexibility, diversity, and inclusivity

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**