Senior Administration Officer - Skelmersdale, United Kingdom - Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust

Verified Company

Skelmersdale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment.

To help maintain an efficient and committed team within a developing corporate ethos.

To play an active part as a team member in providing both reception cover and admin support for a busy Sexual Health Service.

The post holder will act as the first point of contact for all reception enquiries from internal and external colleagues and patients.

The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment.

As the senior receptionist the post holder will co-ordinate the daily activities in the reception area

To meet, greet patients and ensure smooth running of Reception, dealing and responding to people who may have emotional or communication difficulties.

Providing general and non-clinical advice to patients and carers on the telephone or face-to-face.

To ensure patient data is entered correctly into the dedicated Lilie software system thus ensuring national quality requirements are met on a daily basis.

To deal with all visitors at reception in an efficient, courteous and timely manner, ensure all patients, visitors and colleagues are treated with dignity and respect.

To be the first point of contact for all verbal patient complaints within the Department either by telephone or face-to-face.

West Lancashire Sexual Health Services has recently expanded and has developed into a friendly, efficient Team, which has an excellent skill mix.

Colleagues include a Consultant, a Clinical Nurse Specialist, Band 6 and Band 5 nurses, together with Healthcare Support Workers, and a team of Receptionists who work part time.

We are passionate with regard to the personal development and academic progression of our staff members, and also welcome visiting students under various mentorship/observational placements.

We are proud to deliver integrated Contraception and Sexual Health provision and continue to adapt in order to meet the needs of the target audience within West Lancashire.

Based in Skelmersdale, we also have outlying clinics in Ormskirk, an area with a large student population, and work closely with partner organisations such as the Community Education in Sexual Health team.

Take responsibility for the efficient running of the reception area, including cover in reception and the production of reception rotas across several clinical sites.

To have the ability to work as part of a team, supervise all reception staff on a day-to-day basis, delegate work as appropriate and be able to cover all roles under your supervision, including reception at outlying clinics.

To undertake general clerical duties including filing, photocopying and transmission of facsimiles.

To have the ability to maintain effective communication within the team and with other departments and external agencies, using all available media and to make informed decisions appropriate to the level of the post.

Ability to identify all issues relating to achieving targets and to bring these to the attention of the Administration Manager.

In the absence of the Statistics Officer to run daily, using Crystal Reports, statistic reports to check previous days data has been inputted correctly.

Ability to perform basic trouble shooting for office equipment such as printers, and fax machines.

Identify and assist in the delivery of training for new reception staff on the dedicated Lilie software system, including instruction in using all office equipment within Sexual Health Services.

Support the Administration Manager and Statistics Officer in the delivery of on-going training and updates relating to the Lilie software system, Telephonetics, Lab Link and the Prescribing Module to all A&C and clinical staff within Sexual health Services.

Assist the Administration Manager in the configuration/scheduling of all clinics across Sexual Health Services on the dedicated software system Lilie.

On a daily basis assist the Administration Manager in the management of the Lilie appointment diary i.e., closing clinics due to doctors' sickness/annual/study leave

Lead by action and inspire others acting as a role model, demonstrating the leadership behaviours and values identified by NHS Blackpool.

To be responsible for sourcing and ordering of equipment, medical and non-medical, ensuring invoices are receipted electronically in a timely manner and to ensure payment within PCT guidelines across Sexual Health Services.

Liaise with NHS supplies, manufacturers and general suppliers as required.

Be responsible for distributing supplies, monitoring stock levels ensuring adequate stock available and ordering supplies as necessary for Sexual Health Services including outlying clinics.

In conjunction with the Administration Manager contribut