Head of Sales - North West, United Kingdom - Cactus Search

Cactus Search

Verified Company

North West, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to continued success, our client is now looking to recruit an Experienced, Hands-on
Head of Sales & Retention's people leader based in the North West.

Key responsibilities:

Working with key stakeholders across the organisation to deliver the plan including Finance, Marketing, Sales, retention, Product
Strategic ownership & delivery of:
Sales Contact Centre Operations (Telesales, Lead Generation, Cross Sales, Loyalty)
Communications programme for existing customers

- "Go to Market" plans for new products and promos

Customer loyalty programme
Overall ownership of portfolio & proposition ensure it is aligned to "customer needs" and delivering value growth to the business (both revenue and profit)
Ownership of lead providers and other thirdparty relationships as required
Working with the product team to ensure product roadmap is aligned to customer needs
Supporting compliance programme & in particular planning for & execution of PSR directions
Being the overall voice of customer, balancing revenue growth with customer duty and CSAT
Working with IT to ensure the CRM strategy is aligned to support delivering the above in line with GDPR policies & governance
Working with Marketing teams to plan and execute targeted marketing plans aligned to our priority sectors
Be present on social media be a thought leader and represent our brand accordingly
Support the wider sales & retention teams teams with skills and knowledge that will also help them grow our customer base and be available to visit customers when needed.