Head of Housing Operations - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council
Milton-Keynes-Council
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction
We're seeking someone with significant leadership experience within social housing to join us as Head of Housing Operations.


This is a senior role where you'll provide strategic vision and operational leadership across a range of teams including neighbourhood engagement, housing allocations and private sector housing.

You'll motivate colleagues and inspire outstanding performance that places the customer first whilst ensuring value for money.

Housing Operations is part of our overall Adult Services area, so you'll be improving outcomes for vulnerable people.

This is a time of opportunity and challenge within social housing, with new customer standards and regulatory requirements. You'll be involved in shaping our offer to our 14,500 tenants in 11,000 Milton Keynes City Council homes.

Role Responsibilities

  • Lead our neighbourhoods, allocations and private sector housing teams.
  • Manage budgets creatively.
  • Demonstrate excellent written and verbal communication, expert knowledge in government policy, proposals, directives and legislation relating estate management, tenancy services and the operation of the housing register.
  • Manage our housing register to make best use of our housing stock.
  • Work with our Housing systems to team to improve business processes and drive efficiency.
  • A degree level qualification and/or significant relevant experience in a senior leadership role in social housing. If you do not hold a degree in housing management, you will be willing to study for one.
  • Can inspire others to deliver excellence to customers.
  • Ability to explain complex information to a range of audiences.
  • Able to promote and maintain a culture of collaborative and consultative working between services, council members, internal colleagues, and external partners.
About The Company

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future.

We have world class attractions, beautiful open spaces, and a great standard of living.


Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people.

We're responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative.

If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
  • 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
  • Holiday Purchase Scheme.
  • Our Professional Development Centre provides access to courses such as inhouse management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme.
  • Health Cashplan.
  • MK Advantage benefits package a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.


  • Blue Light Card

  • Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more


  • SmartGo

  • Aimed at encouraging lowcarbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles).
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
  • Childcare Subsidy.
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