Facilities Administrator Coordinator - Vale of White Horse, Oxfordshire, United Kingdom - Recruitment Solutions

Description

Due to business growth our client in Milton Hill by Didcot / Abingdon are looking for a number of experienced Accounts Coordinator's to join their team on a temp on going contract.
As an Account Co-Ordinator, you will provide comprehensive administrative support and coordination to meet the requirements of the client and Account Team, ensuring consistent and proactive support to the FM Operation. Working within the Client Services department, the role requires the ability to work under minimal direction and communicate effectively with other staff.
Principle Duties and Responsibilities

• Provide central support on all reactive maintenance work orders, where required by the site-based Coordinator and Scheduler liaising with customers and operational delivery teams, contractors and suppliers to ensure work is completed within the contractual or statutory timeframe;
• Liaise with customers and operational delivery teams to arrange and book in reactive maintenance visits as directed, to ensure work is completed on time and any costs are recorded against the correct client billing entity;
• Update CAFM logs on planned or reactive work orders, ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail;
• Assist with the obtaining and uploading of compliance documentation against work orders and ensure the CAFM system is populated with 'in date' service records/sheets;
• Review service records/sheets and raise 'follow on' work orders where required, assigning to the correct resource and priority;
• Support the onsite operational delivery teams across all service lines, building and maintaining strong and effective relationships with the Coordination and service delivery teams onsite, attending site regularly to improve communications;
• Liaise with sub-contractors to arrange call-outs, obtain costs, obtain RAMS and book in work, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required;
• Utilise the CAFM quotation module, liaising with the operations/delivery teams, in order to build estimates/quotations, issuing to the relevant party and managing approvals;

ABOUT YOU

• Extensive experience in a similar, customer services role within a business services environment
• Strong analytical skills with the ability to understand and interpret results to ensure effective solutions
• Strong interpersonal skills with stakeholders at all organisational levels in verbal and written communications
• Able to work independently with minimal supervision, using initiative
• Excellent communication and negotiating skills
• Strong administrative skills
• Excellent customer service skills
• Good understanding of Excel, able to create and maintain Excel reports
• Scheduling experience