Helpdesk Coordinator - Tottington, United Kingdom - Detail2Recruitment

Description

Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000About the CompanyWe are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre.Helpdesk Coordinator - The Rewards

• Salary up to £27,000 dependant on experience in a similar role.
• Benefits

Helpdesk Coordinator - Requirements

• To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
• To manage the maintenance office administration systems.
• To manage & update computerised PPM and work records.
• To ensure PPM work orders are produced via help desk orders and documents.
• To respond on the telephone/email to client requests and dispatch the appropriate engineer.
• To manage and produce reports, survey data and general maintenance related business letters.
• To input completed work orders and produce associated reports from the database.
• To monitor outstanding work orders and produce backlog reports.
• To assist in invoice disputes by document preparation and control.
• Motivate and manage other Admin staff and manage their training requirements.
• Requiring someone who has worked on a helpdesk already if possible

Helpdesk Coordinator - Responsibilities