Supplier Helpdesk Advisor - Leeds, United Kingdom - Jo Holdsworth Recruitment

Jo Holdsworth Recruitment

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Profile

You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes.

Responsibilities

Provide support to Suppliers and Internal Colleagues and resolve queries.
Act as a frontline colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests.
Encourage contacts to selfserve and support colleagues and suppliers through new system functionality.
Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution.
Promote and maintain high standards of communication in line with Customer Support and brand guidelines for both verbal and written communication.
Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.
Ability to navigate several systems to support in the resolution of queries.

Experiences, skill set and/or qualifications required

Excellent verbal and written communication
Proactive approach
Good judgement and the ability to adapt quickly to change
Work independently and as part of a collaborative team
Ability to manage your own workload
Quick at picking up new systems

Hours:
Monday - Friday, 8.30am - 4.30pm

Location:
Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH)

Salary:
£11.44 per hour

- (Jo Holdsworth Recruitment