Service & Stock Controller - Gloucester, United Kingdom - Terberg DTS

Terberg DTS

Verified Company

Gloucester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Terberg DTS
Will you become part of our global family?

Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group.

We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.

Terberg DTS provides a comprehensive offering of new and used Terberg tractors, Aviation GSE and Fire and Rescue vehicle and equipment for both sale and hire.

Operating from premises at Halifax, Nottingham and Gloucester, with a network of highly skilled field and workshop based engineers and a substantial parts holding, allows Terberg DTS to support customers with nationwide breakdown cover 24 hours a day / 365 days a year.

This ensures maximum uptime and an outstanding first time fix rate.

Job title:
Service and Stock Controller

Department:
Fire Division

Reports to:
Operations Manager - Fire Division

Location:
Gloucester, UK

Purpose of the role

To provide effective customer service and build relationships with both internal and external customers and to maintain vehicle records using the in house systems/spreadsheets.

Being responsible for the Fire Division administrative processes inclusive of customer invoicing, payment queries, raising purchase orders, booking accommodation, supporting with employee expenses.

Responsibilities

To take customer calls and log repair notifications
To lease with Supervisor/ Ops Manager to allocate the appropriate Field Service Engineer to meet customer requirements
Maintaining established and new contract plans
Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner
Liaise with Supervisor/ Ops Manager regarding any issues that may arise
Keep customers updated on the reported job progress
Deal with day to day queries from both internal and external customers
Ensure all jobs are entered onto the appropriate inhouse computer system
To ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location
To reschedule jobs and resources according to emerging customer needs and resource availability
Ensure all service records are received from the appropriate Field Service Engineer and are accurate
To ensure that all field service vehicle parts sales are recorded accurately and promptly
Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
To effectively liaise with customers regarding enquiries
To provide further assistance to other team members when requested
To book engineers onto customers sites, ensuring all the correct paperwork has been completed
To book parts to jobs and allocate them to the engineers
To book stock into stores and ensure stock levels are correct
Proactively ensure that customer accounts are managed in line with agreed contracts
Obtain purchase order numbers in a timely manner
Invoice contractual revenue in line with department objectives
Liaise with Accounts to proactively manage invoice queries
Complete credit requests
Prepare and maintain vehicle administration accurately and proactively ensure that customer accounts are managed in line with set processes, procedures and agreed contracts including
Coordinate service VOR swaps in line with company procedures
Accurately recording vehicle faults and maintaining the spreadsheets
Ensuring defects are passed to the relevant maintenance organisation in a timely manner
Ensuring all inhouse systems such as LIST are updated
Scrutinising vehicle defect reports to ensure such defects are covered under the appropriate contract
Scrutinising all repair options to ensure value for money is achieved.
Provide effective communication to other departments when necessary
To work within the team and to liaise effectively with all other departments
To prioritise work effectively ensuring all documentation is recorded accurately
To maintain accurate, clear and concise records on customer management systems
To provide effective customer service and build relationships with both internal and external customers
Liaise with management team to proactively escalate any concerns/risks
Ensure all service records are received from the appropriate Field Service Engineer and are accurate
Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding
Be responsible for managing your own time efficiently
To work with all departments, particularly with projects that are being explored or implemented
To work with all departments, particularly with projects that are being explored or implemented
Undertake any other duties consistent with the purpose of this job or to support the needs of the business.