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- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to
- Leading the team, setting clear targets and KPIs, to excel and over achieve these
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
- Enhancing levels of customer service to achieve a high CSI score for the departmentWhat do you need to succeed as an Aftersales Leader?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
- Passionate about providing exceptional levels of customer service to ensure customer retention
- Proven background in running a successful workshop or parts department.
- Strong business acumen
- Strong knowledge of consumer/vehicle legislationHere at Pendragon, together, we're unstoppable. Collaboration is at the heart of our culture, and it's the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We'll empower you with the opportunities to bring out the best in yourself, and in return you'll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.
Aftersales Manager - Mansfield, Nottinghamshire, United Kingdom - Evans Halshaw
Description
Aftersales LeaderEvans HalshawNissan, MansfieldCompetitive salary with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servicesNissan, Mansfield are recruiting a Aftersales Leader to oversee their workshop, Service Advisors and parts department.
What does the role of an Aftersales Leader involve?