Technical Services Rep - Slough, United Kingdom - Panasonic

    Panasonic
    Panasonic Slough, United Kingdom

    2 weeks ago

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    Description

    Who we are:

    Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity How exciting would it be to be a part of the technology that delights millions of people in an industry that's here to stay If you want to learn more about us visit us at And for a full listing of open job opportunities go to

    The position:
    The Technical Services Representative will provide on-site technical support of Panasonic IFE/GCS (In-Flight Entertainment/Global Communication Services) products installed or being progressively installed on customer aircraft in UK & Europe. The role holder will collect, synthesize, and report on system performance metrics internally and externally and develop/maintain an excellent working relationship with the customer.

    Aircraft IFE/GCS Maintenance and Support

  • Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
  • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
  • Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements.
  • Perform root cause analysis and troubleshooting, utilizing a full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  • Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
  • Assist in the development of Preventative Maintenance programs.
  • Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
  • Interface between contracted MRO staff, Panasonic Product Safety Officer, and Panasonic QA in all matters concerning air safety.
  • To support software and hardware upgrades for the implementation of SB's (Service Bulletins, etc.
  • Represents Panasonic Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant departments of the customer, primarily for production-related processes and various Panasonic departments.
  • To assist in reporting IFE/GCS system performance.
  • Flag and report improvements in the processes both at the customer-facing side as well as within Panasonic.

    • Administrative/Documentation

  • Document testing and repairs using computer and bar-coding equipment.
  • Works closely with MRO to monitor and track spare parts inventory.
  • Participate in implementing SIL's (Information Service Letter), TIL's (Technical Information letters) and Maintenance Memo's and other Panasonic or contracted MRO

    • What we're looking for:

  • 4-Year degree or equivalent or relevant work experience.
  • 4-7 years' experience in aircraft maintenance or technical field support role, preferably in avionics.
  • A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent), highly preferred.
  • Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.
  • Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.
  • Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
  • Proficient in MS Word, Excel, and Outlook.
  • Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience.
  • Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
  • Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
  • Intermediate knowledge of LINUX and UNIX is a plus.
  • A good understanding of PC networks and configuration multiplexed or software-controlled systems with knowledge of computer hardware.
  • Knowledge of global civil aviation regulations and requirements (EASA/FAA).
  • Must be customer service oriented.
  • Must be experienced in the ability to deliver technical coaching and training.
  • Ability to pass extensive security and background checks for Airside access.
  • Legal right to work in the location assigned.
  • Current and valid driver's license.
  • May require both international and domestic travel, up to 25 % of the time, to other line station locations to provide relief from time to time as required.
  • Must be able to work any shift, weekends, and holidays.

    • Our Principles:

    Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

    What we offer:

    At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.