Scheduler/planner - Birmingham, United Kingdom - Mitie

Mitie

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delivering the exceptional, every day
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Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
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Our promise to our people: a place to work where you can thrive and be your best every day.
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Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
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Our culture - our core values and how we behave:

We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

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We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
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We go the extra mile:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
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Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
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Our customers' business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities
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Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery.
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The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs.
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Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.
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Responsible for execution of maintenance tasks in accordance with contract specification.
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This position will be contracted to work Monday to Friday between 08:00 - 17:00 and not on a shift pattern

Main duties
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To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
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To accurately record all job related information on the appropriate IT systems.
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To ensure that the engineer days are optimised to drive maximum productivity from the team.
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Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
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Monitor engineer travel and activity and respond to issues as required.
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Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
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Ensure all jobs are completed within the required response times and costs.
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Deal with communications in a professional and prompt manner.
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Ensure non productive time is accounted for on system.
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Escalate issues with specific jobs, clients or engineers promptly.
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Follow Group and company policies and procedures, at all times.
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Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
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Use all work equipment and personal PPE properly and in accordance with training received.
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Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Person Specification
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Have experience working within a service delivery or contact centre.
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Possess strong IT skills.
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Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
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Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
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Work effectively under pressure within a busy and diverse environment.
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Show a creative approach to analysing and solving problems using technology and reported information.
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Adhere to process and compliance requirements.
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Work well as part of a team.
- **Experience in a similar role is beneficial but not necessary